Technical Bulletin - Windows 10 Upgrade (3)-1

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THIS IS A CRITICAL ALERT: Microsoft officially ended support for Windows 7 on January 14, 2020, and Windows XP April 8, 2014.  Your computer will still work, but your OS will no longer receive software and critical security updates from Microsoft which makes your cutting system more vulnerable to security threats with no technical support to fix them.  Microsoft is strongly recommending users upgrade their cutting system OS to Windows 10.

Jet Edge issues recommended equipment updates through the use of Technical Bulletins.  In order to keep your equipment safely operating at all times, it is strongly recommended that updates be implemented in a timely manner. 

Click here to download the Windows 10 20-07 TB Technical bulletin. 

PURPOSE

The end of life for the Windows 7 Operating System was January 14th, 2020 and the end of life for the Windows XP Operating System was April 8th, 2014. Microsoft will no longer provide security updates and technical support for these operating systems. If your PC Hardware fails, you will be required to upgrade to a Windows 10 Operating System and may experience downtime.

SYSTEMS

All Aquavision DI Controls with Windows 7 and Windows XP Operating Systems. To determine which operating system you are currently operating:

  1. Click the Start Button
  2. Type “winver” in the search box and press Enter
  3. You should see the About Windows box with your Windows version information

Make note of the windows version when contacting Jet Edge.

DETAILS

The full Windows 10 upgrade includes the replacement of your current system PC with a new solid state drive PC, preloaded with Windows 10 software. Depending upon the PC installed in your current controller, other options to upgrade may be available. The upgrade can be performed by a qualified maintenance technician or a Jet Edge service Technician will arrange to do the install at your site.

BENEFIT

Windows 10 Software updates are required to ensure your operating system is supported and that the most recent security patches are installed. Additional benefits include:

  • Improved Security: Keep your network secure and protected with Windows 10 security features, manufacturer support, and patches.
  • Faster Speed: The addition of a solid state drive is included with a full Windows 10 Software Upgrade. Solid state drives offer better performance and demands less power.
  • Durability: Solid state drives contain no moving parts and are better suited for rugged environmental conditions. Jet Edge PC’s are designed for industrial applications and harsh environments.

UPDATE NOW!

Call 1-800-Jet-Edge and ask for Part Sales to learn more about this Technical Bulletin or fill out the form on this page and one of our Parts Sales experts will reach out directly to you.

 

FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER PARTS FOR MY WATERJETS? 

Jet Edge customers can order waterjet parts online anytime at https://waterjetparts.jetedge.com/ or by phone M-F 7:00 a.m. to 4:30 p.m. CST at 1-800-JET-EDGE. You also may email orders into Parts@JetEdge.com or fax orders to 763-497-8702.

DO YOU SUPPLY OTHER OEM PARTS? 

Yes! Jet Edge has a sister company, Choice Waterjet Parts that supplies Flow Replacement Parts, OMAX Replacement Parts, KMT Replacement Parts and more! Visit them at ChoiceWaterjetParts.com or call 877-768-7893 and ask for Choice Parts.

HOW LONG WILL IT TAKE TO GET MY PARTS? 

All parts orders are entered and shipped from Jet Edge the same day unless you specify a later ship date. If there are backorders you will be notified prior to shipping any other parts on the order.

CAN I SCHEDULE A SERVICE TECHNICIAN TO CHECK/REPAIR MY SYSTEM?

Jet Edge can dispatch a Service Technician to your site to perform maintenance and repair on your system or to just confirm it is performing at its peak potential. Jet Edge also offers Service Contracts that schedule site visits at various times during the year to perform scheduled maintenance. Contact our Technical Service via email at Service@JetEdge.com or call 763-497-8700 to discuss your performance goals.

DO YOU OFFER MAINTENANCE TRAINING?

Every Jet Edge water jet system includes unlimited free lifetime training at our factory headquarters. Jet Edge customers can view scheduled classes and sign up for training online at JetEdgewaterjets.com/jet-edge-training or call 763-497-8700. Maintenance Training Videos are also available free of charge at our Resource Center https://jetedgewaterjets.com/resources/maintenance-training-videos/

DO YOU OFFER SERVICE CONTRACTS WITH SCHEDULED SITE VISITS? 

Jet Edge offers Service Contracts customized to your needs, that schedule site visits at various times during the year to perform scheduled maintenance, confirm equipment accuracy and refresh your operators on programing. Contact our Technical Service via email at Service@JetEdge.com or call 763-497-8700 to discuss your performance goals.

IS ADDITIONAL APPLICATION TRAINING AVAILABLE TO HELP MY OPERATORS IMPROVE EFFICIENCY? 

At every install, Jet Edge provides training on the UHP Pump and Motion system to operators. Often, follow up training is desired to train in additional operators or to help optimize the waterjet cutting that is unique to your business. Jet Edge offers both online training and customer onsite training to ensure you are using the equipment most effectively in your shop. Contact our technical service via email at Service@JetEdge.com or call 763-497-8700 to discuss programs.