THIS IS A CRITICAL ALERT: If you are operating IGEMS USB Licenses, activated prior to 01/01/19, you will be required to renew your license to a Subscription License in 2023. While your software will continue to work, it will no longer be supported in the event of a failure. It is strongly recommended that updates be implemented in a timely manner.

Jet Edge issues recommended equipment updates through the use of Technical Bulletins. In order to keep your equipment safely operating at all times, its strongly recommended that updates be implemented in a timely manner.

Click here to download this Technical Bulletin.

PURPOSE

IGEMS USB licenses activated prior to 01/01/19 will no longer be supported and will require an upgrade to a Subscription License as of 01/01/23.

SYSTEMS

All IGEMS USB licenses activated prior to 01/01/19 and any operating system utilizing current IGEMS software with expired maintenance packages are valid for this upgrade.

DETAILS

Effective 1/1/23, IGEMS is moving to an Annual Subscription License, replacing the current USB Licensing. Each year upon subscription renewal, subscribers will receive all updated IGEMS modules.

2D licenses will be renewed at $1,400/annually and includes updated CAD/CAM tools, 3-axis CAM, AWJ, Next level 1, Nest level 2, Data Exchange, Sign Maker, Tile Maker, Rotation Axis, Camera Software , Organizer, and Floating License abilities.
3D licenses will renewed at $2,720/annually and includes all of the above 2D upgrades in addition to 6-axis CAM for .STEP and .IGES 3D models.

BENEFIT

Each year, IGEMS is releasing updates to its software to improve reliability and make it more user friendly. If you have not paid for the USB upgrades over the years, you are several revisions back and are missing out on programming features designed to reduce programming time. The Subscription Renewal will ensure you are working with the latest version of all IGEMS modules.

Jet Edge Training: Through March 31, 2023, if your subscription is ordered through Jet Edge, we will include a free virtual training program to ensure you are getting the most from the update.

The introductory 2D subscription training session will be a 2 hour, interactive session. Additional time may be purchased if more in depth training is desired.
The introductory 3D subscription training session will be a 4 hour, interactive session. Additional time may be purchased if more in-depth training is desired.

RENEW NOW!

Call Jet Edge (800)-JET-EDGE and ask for Parts Sales or email them at parts@jetedge.com with "Renew my IGEMS subscription" in the subject line to upgrade your programming software. We will confirm receipt and schedule your free programming session.

FREQUENTLY ASKED QUESTIONS

HOW DO I ORDER PARTS FOR MY WATERJETS?

Jet Edge customers can order waterjet parts online anytime at https://waterjetparts.jetedge.com/ or by phone M-F 7:00 a.m. to 4:30 p.m. CST at 1-800-JET-EDGE. You also may email orders into Parts@JetEdge.com or fax orders to 763-497-8702.

DO YOU SUPPLY OTHER OEM PARTS?

Yes! Jet Edge has a sister company, Choice Waterjet Parts that supplies Flow Replacement Parts, OMAX Replacement Parts, KMT Replacement Parts and more! Visit them at ChoiceWaterjetParts.com or call 877-768-7893 and ask for Choice Parts.

HOW LONG WILL IT TAKE TO GET MY PARTS?

All parts orders are entered and shipped from Jet Edge the same day unless you specify a later ship date. If there are backorders you will be notified prior to shipping any other parts on the order.

CAN I SCHEDULE A SERVICE TECHNICIAN TO CHECK/REPAIR MY SYSTEM?

Jet Edge can dispatch a Service Technician to your site to perform maintenance and repair on your system or to just confirm it is performing at its peak potential. Jet Edge also offers Service Contracts that schedule site visits at various times during the year to perform scheduled maintenance. Contact our Technical Service via email at Service@JetEdge.com or call 763-497-8700 to discuss your performance goals.

DO YOU OFFER MAINTENANCE TRAINING?

Every Jet Edge water jet system includes unlimited free lifetime training at our factory headquarters. Jet Edge customers can view scheduled classes and sign up for training online at JetEdgewaterjets.com/jet-edge-training or call 763-497-8700. Maintenance Training Videos are also available free of charge at our Resource Center https://jetedgewaterjets.com/resources/maintenance-training-videos/

DO YOU OFFER SERVICE CONTRACTS WITH SCHEDULED SITE VISITS?

Jet Edge offers Service Contracts customized to your needs, that schedule site visits at various times during the year to perform scheduled maintenance, confirm equipment accuracy and refresh your operators on programing. Contact our Technical Service via email at Service@JetEdge.com or call 763-497-8700 to discuss your performance goals.

IS ADDITIONAL APPLICATION TRAINING AVAILABLE TO HELP MY OPERATORS IMPROVE EFFICIENCY?

At every install, Jet Edge provides training on the UHP Pump and Motion system to operators. Often, follow up training is desired to train in additional operators or to help optimize the waterjet cutting that is unique to your business. Jet Edge offers both online training and customer onsite training to ensure you are using the equipment most effectively in your shop. Contact our technical service via email at Service@JetEdge.com or call 763-497-8700 to discuss programs.